There is no such thing as an ideal organisation, however CLA attempts to get as close to idealism as possible. Although this is introduced through a mission statement, it then becomes a matter of chance or circumstance as to it's success. Customised People Development on the other hand, permits a far more practical approach. It presents at an introductory level, a range of innovations which in retrospect are welcomed opportunities for constructive change.

What is Customised People Development able to achieve

	Considerable upgrade in customer service
	Measurable improvements for internal service
	Able to promote staff involvement as being mutually beneficial
	Noticeable reductions in absenteeism and staff turnover
	Creates important opportunities for advancing employee relations
	Credible balance between the achievements of the individual and the collective
	Offers a review of recruitment and induction techniques

The process then becomes self-perpetuating with demands being made from within the organisation to achieve even higher levels of productivity and individual self worth, as part of Personal Development Plans.

Post Programme Attitude Survey

This revealed the following improvements:

	Better working relationship with boss and colleague
	Higher levels of commitment to work, colleagues and the team
	Attitude to work
	More opportunities to provide super-service
	Increased knowledge of other parts of the company
	Heightened appreciation of colleagues work problems
	People development acknowledged as a valuable investment
	Immediate opportunities for individuals to influence change

The real purpose of the Induction

Having spent time assessing needs in a wide range of cultures, CLA are able to come up with some surprises for the client. The Induction is one of them. Its importance is often overlooked and simply seen as a process to be rolled out as required.

For many a renewal of the Induction programme is well overdue, therefore CLA enables clients to move from the energetic enthusiasm of the training plan, to a successful implementation.